Navigate to My Account, and select the show/order you’d like to manage.
If your order is more than 50 tickets, you will have received multiple “You Got the Tickets” emails. Each set of claimed tickets will be listed separately with your “My Events” (or “My Tickets” on desktop) section.
Tap “Transfer Tickets”. This will allow you to select specific tickets to transfer.
Once you’ve selected the tickets you wish to transfer, you will be required to enter the First Name, Last Name, and Email or Phone Number of the recipient.
Now, tap “Transfer” to transfer your tickets!
Can I get tickets back after transferring them?
You may cancel a transfer up until the recipient accepts the tickets. After the recipient has accepted the tickets, you must have them transfer the tickets back to you.
NOTE: If the recipient transfers the tickets back to you, this will create an additional order in your “My Events” section. The tickets will not merge with your original order. Don’t worry, you can still transfer them to a new recipient!
THE LION KING (Performances Starting 02/06/2024)
At this time tickets are not transferable to other members of your group, we hope to have an update regarding this in 2024. Should you not be arriving together, we encourage you to choose physical tickets.
We’ve provided some recommendations to ensure a magical Mobile Entry experience!
Add mobile tickets to your phone’s digital wallet to ensure your tickets are active, even if you run into connectivity issues at the performance.
When managing groups larger than 10 tickets, we suggest dividing the tickets amongst your group leaders/chaperones (For example – a group of 30 students with 3 chaperones should designate 10 student tickets per chaperone. Don’t forget the chaperone’s ticket as well!)
Tour and Travel operators managing multiple groups across different dates may want to dedicate one Ticketmaster account to manage all of their tickets.
We recommend waiting to transfer your tickets until a few days before your show. Why? Plans change and this will minimize the amount of transfers and make any exchanges easier, if needed.
If managing a larger group, keep a list of all of your group members and their seat assignments to ensure a successful transfer of tickets prior to the performance.