Exchange Options: Exchanges are available with nominal fee per ticket. Must be requested 48 hours in advance of the performance time, additional terms and conditions apply.
All tickets are non refundable. For the current exchange policy click here.
Past Date Policy: If you have tickets that were not used (not scanned) for a past performance, you may be able to use them for a future performance. Your tickets can be “past dated” to a performance at the discretion of Disney. Please contact your group sales associate for further details and to begin the process.
For NYC performances, mask wearing is optional, but not required throughout the duration of your visit.
THE LION KING and ALADDIN on Broadway in New York City is intended for guests ages 6 and up. All guests must have a ticket regardless of their age.
For ALADDIN and THE LION KING in New York City, you need to purchase at least 10 tickets to the same performance to unlock group rates.
To talk to a Group Sales Team Member, call toll-free 800-439-9000 or outside of the United States, call +1-212-703-1040.
Wheelchair-accessible seating and priority seating for guests who are blind or have low vision or Deaf or hard of hearing is available. A group sales team member can assist with this request. At both of our theatres, we offer assisted listening devices and on-demand closed captions and pre-recorded audio description through the use of I-Caption devices. At the Minskoff, these on-demand services are also available through the GalaPro App on your personal device. If you need assistance locating the kiosk to check out a device, please ask any member of the theatre staff. For more information:
No. Seat locations are solely at the discretion of the box office and will not be released to your Group Sales Specialist prior to submitting the order. Group tickets are chosen by section at the time of booking, and the box office will provide the best seats available while trying to keep the group together.
No, theatre tickets are not taxable.
Disney Theatrical Sales accepts major credit cards, corporate checks and wire transfers. Personal checks and purchase orders are not accepted as methods of payment.
Your tickets will be digitally emailed to you for use on your mobile device, held at the box office for pick up or mailed (shipping fees apply).
Orders placed within fourteen days of performance date will automatically be held at the box office for pick up or sent digitally.
Yes. Visit our merchandise page to learn more about group discounts on merchandise, souvenir tickets, and more!
The box office may e-mail or SMS deliver the tickets to the Group contact. These tickets will be delivered via the Ticketmaster platform and may require the creation of a Ticketmaster.com account to manage the tickets.
How to distribute digital tickets:
Tickets should be transferred/distributed to the group leaders/chaperones/individual parties within your group. By not transferring tickets this will delay your entry into the theatre. Any issues arising out of transferring of tickets is the sole responsibility of the Group Leader/Contact to manage and resolve.
Do I have to distribute the digital tickets?
This is highly encouraged, especially for large groups! We recommend around 10 tickets per chaperone/party/group leader to ensure the process of entering the theatre fast.