Skip to main content
Frequently Asked Questions

Exchange Options: Exchanges are available with nominal fee per ticket. Must be requested 48 hours in advance of the performance time, additional terms and conditions apply.

All tickets are non refundable. For the current exchange policy click here.

Past Day Policy: If you have tickets that were not used (not scanned) for a past performance, you may be able to use them for a future performance. Your tickets can be “past dated” to a performance at the discretion of Disney. Please contact your group sales associate for further details and to begin the process..