Group Ticket Exchanges are valid solely for different performances of originally purchased production. Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Currently, there is no fee for exchanges. Exchange may be subject to additional fees if expedited delivery is requested. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. Exchanges may not be made for same performance. Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. Group minimums still apply for any performance in which the tickets are used. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Exchanges may not be made to change the number of tickets. Complimentary tickets and resold tickets are not eligible for exchange. Other restrictions may apply. Exchange policy may change or be revoked without notice.
Group Ticket Refunds are available for group ticket orders. Group refunds are limited to 30 tickets per day in advance the refund request is made (for example, up to 150 tickets may be refunded if the request is made more than five days in advance of the performance date and time). Complimentary tickets and resold tickets are not eligible for refund. Other restrictions may apply. Refund policy may change or be revoked without notice. Refund requests made prior to the performance date should be submitted no less than 48 hours prior via email to DTG.Group.Sales@Disney.com, which will be reviewed and serviced promptly by a member of our team.