Frequently Asked Questions

Refund & Exchange Policy:

Group Ticket Exchanges are valid solely for different performances of originally purchased production. Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Currently, there is no fee for exchanges. Exchange may be subject to additional fees if expedited delivery is requested. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. Exchanges may not be made for same performance. Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. Group minimums still apply for any performance in which the tickets are used. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Exchanges may not be made to change the number of tickets. Complimentary tickets and resold tickets are not eligible for exchange. Other restrictions may apply. Exchange policy may change or be revoked without notice.

Group Ticket Refunds are available for group ticket orders. Group refunds are limited to 30 tickets per day in advance the refund request is made (for example, up to 150 tickets may be refunded if the request is made more than five days in advance of the performance date and time). Complimentary tickets and resold tickets are not eligible for refund. Other restrictions may apply. Refund policy may change or be revoked without notice. Refund requests made prior to the performance date should be submitted no less than 48 hours prior via email to DTG.Group.Sales@Disney.com, which will be reviewed and serviced promptly by a member of our team.

Health & Safety Information:

WE CAN’T WAIT TO WELCOME YOU BACK TO BROADWAY.

The magic of Disney on Broadway only exists when you can join us inside the theatre. We can’t wait to bring this magic back to you, our guests, for you’re the reason we do what we do. The health and safety of our theatre employees, production staff, cast, and guests is our top priority. We all must feel safe for Broadway to return as we all want it to: Brighter. Stronger. Better than ever.

Click here for THE LION KING

Click here for ALADDIN

Is there an age requirement for group members?

Yes. Guests ages 4 and under will not be admitted. THE LION KING and ALADDIN on Broadway in New York City is intended for guests ages 6 and up. All guests must have a ticket.

How many people do I need to be considered a group?

For ALADDIN and THE LION KING in New York City, you need to purchase at least 10 tickets to the same performance to be considered a group.

How do I contact Disney Theatrical Sales?

To talk to a Group Sales Team Member, call toll-free 800-439-9000 or outside of the United States, call +1-212-703-1040.

What are the available access offerings for guests with disabilities on Broadway?

Wheelchair-accessible seating and priority seating for guests who are blind or have low vision or Deaf or hard of hearing is available. A group sales team member can assist with this request. At both of our theatres, we offer assisted listening devices and on-demand closed captions and pre-recorded audio description through the use of I-Caption devices. At the Minskoff, these on-demand services are also available through the GalaPro App on your personal device. If you need assistance locating the kiosk to check out a device, please ask any member of the theatre staff. For more information:

Will I know my group's seating locations before I purchase the seats?

No. Seat locations are solely at the discretion of the box office and will not be released to your Group Sales Specialist prior to submitting the order. Group tickets are chosen by section at the time of booking, and the box office will provide the best seats available while trying to keep the group together.

What form of payment do you accept?

Disney Theatrical Sales only accepts major credit cards and wire transfers. Personal checks and purchase orders are not accepted as methods of payment.

How will I get my tickets?

Your tickets will be digitally emailed to you for use on your mobile device, held at the box office for pick up or mailed (shipping fees apply).

Orders placed within fourteen days of performance date will automatically be held at the box office for pick up.

Do you offer discounts for groups on show merchandise?

Yes. Visit our merchandise page to learn more about group discounts on merchandise, souvenir tickets, and more!

For the day of the performance, what do I need to know?

Visit our prepare for your visit page for all necessary details and entry requirements.

How can I arrange group tickets for the touring productions of The Lion King and Frozen?

Visit each productions on tour page for more information about group seats for Disney’s North American touring productions.

How can I arrange group tickets for The Lion King, Frozen and Mary Poppins in London?

For more information about group seats for The Lion King at the Lyceum Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

For more information about group seats for Mary Poppins at the Prince Edward Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

For more information about group seats for Frozen at the Theatre Royal Drury Lane, visit the official London group sales website.

Digital Ticket Delivery Information:

How will the group receive digital tickets?

The box office may e-mail or SMS deliver the tickets to the Group contact. These tickets will be delivered via the Ticketmaster platform and may require the creation of a Ticketmaster.com account to manage the tickets.

How to distribute digital tickets:

Tickets should be transferred/distributed to the group leaders/chaperones/individual parties within your group. By not transferring tickets this will delay your entry into the theatre. Any issues arising out of transferring of tickets is the sole responsibility of the Group Leader/Contact to manage and resolve.

Do I have to distribute the digital tickets?

This is highly encouraged, especially for large groups! We recommend around 10 tickets per chaperone/party/group leader to ensure the process of entering the theatre fast.

Learn More:

Further information about this feature can be found at https://disneytheatricalsales.com/experience/digitaltickets

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