Frequently Asked Questions

How many people do I need to be considered a group?

For ALADDIN and THE LION KING in New York City, you need to purchase at least 10 tickets to the same performance to be considered a group.

How do I contact Disney Theatrical Sales?

To talk to a Group Sales Team Member, call toll-free 800-439-9000 or outside of the United States, call +1-212-703-1040.

How do I find out about options for guests with disabilities?

Wheelchair-accessible seating is available and a group sales team member can assists with this request. Assistive listening, audio description and caption devices are available free of charge at the kiosk in the main lobby. Photo identification is required as a deposit. If you need assistance locating the kiosk, please ask any member of the theatre staff. For more information:

Will I know my group's seating locations before I purchase the seats?

No. Seat locations are solely at the discretion of the box office and will not be released to your Group Sales Specialist prior to submitting the order. Group tickets are chosen by section at the time of booking, and the box office will provide the best seats available while trying to keep the group together.

What form of payment do you accept?

Disney Theatrical Sales only accepts company or certified checks, major credit cards and wire transfers. Personal checks and purchase orders are not accepted as methods of payment.

Can tickets be mailed to me?

Yes. In order to have tickets delivered to you prior to your performance, include the $15.00 shipping and handling fee with your payment by the due date noted in your agreement.

Tickets may also be held at the theatre box office for no additional fee. Orders placed within fourteen days of performance date will automatically be held at the box office for pick up.

Once purchased, are tickets refundable?

There are no exchanges or refunds, and payments are non-transferable. Flexible policies may be in place for your booking, please ask your group sales team member when booking for current policies.

Do you offer discounts for groups on show merchandise?

Yes. Please ask your Group Sales Specialist about group discounts on merchandise.

For the day of the performance, what do I need to know?

Groups should arrive at least 30 minutes prior to the time of their performance, especially if tickets are being held at the box office. An usher will guide you to your section and help everyone get seated.

Should anyone in your group desire to switch seats, they should exchange tickets to reflect the seat they will occupy. This ensures that both the ushers and group leaders know everyone is accounted for and has a seat.

If your group arrives late for the performance, the house management will seat your group at their discretion and as efficiently as possible without disturbing other guests.

Please encourage your group members to remain seated throughout the performance unless emergencies arise. If a group member needs to leave their seat, please encourage them to do so safely and quietly and return to their seat as soon as possible. In case of an emergency, please find an usher or proceed to the lobby area for assistance.

Here are some other tips to make sure members of your group make the most of their theatrical experience:

  • Please turn off all cell phones and other electronic devices.
  • Please be as quiet as possible during the performance.
  • Please be respectful of group leaders and ushers; their goal is to make sure you and everyone in the theatre has the most enjoyable experience possible.
How can I arrange group tickets for the touring productions of The Lion King and Frozen?

Visit each productions on tour page for more information about group seats for Disney’s North American touring productions.

How can I arrange group tickets for The Lion King, Frozen and Mary Poppins in London?

For more information about group seats for The Lion King at the Lyceum Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

For more information about group seats for Mary Poppins at the Prince Edward Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

For more information about group seats for Frozen at the Theatre Royal Drury Lane, visit the official London group sales website.