It’s almost showtime! As your group prepares to experience the magic of Disney on Broadway, we’ve prepared some “need-to-know” information to ensure your group is worry-free on the day of your performance. Thank you for booking direct with Disney Theatrical Sales!

Feel free to share this page with your group members!

Health & Safety Entry Requirements

Please review your shows specific requirements at the links below as they may have changed.

Click here for THE LION KING

Click here for ALADDIN

Arrival Time

We recommend groups arrive 40 minutes prior to the performance to allow time to review tickets and any health and safety requirements to enter.

Late Arrivals: If your group arrives late for the performance, the house management will seat your group at their discretion and as efficiently as possible without disturbing other theatre guests. If at any time you need assistance, ushers are standing by to help. Please do not hesitate to ask any questions you may have that might increase your enjoyment of the performance.

Distributing/Transferring Tickets

DIGITAL TICKETS: For best practices regarding Digital Tickets, please visit our Digital Ticket FAQ page.

PHYSICAL TICKETS: When using physical tickets, please distribute to your group members before entering the theatre lobby. If you are with younger guests, we recommend giving your younger guests’ tickets to a chaperone (e.g., 10 tickets per chaperone)

Entering the Theatre

Please have your required Health & Safety documents ready before entering the theatre. Each guest should hold their documents when possible to ensure a smooth entry. For younger guests we encourage you to assign chaperones in groups of 10 or less.

Once inside the theatre an usher will guide you to your section and help everyone get seated. Should anyone desire to switch seats, you must also switch tickets to reflect the seat to which you have moved. This ensures that both the ushers and group leaders know everyone is accounted for and has a seat, and will allow other guests to be seated quickly and safely to ensure an on-time performance.

Theatre Seating Charts
  • Click here for the New Amsterdam Theatre Seating Chart (Aladdin)
  • Click here for the Minskoff Theatre Seating Chart (The Lion King)
Concessions, Merchandise, and Disney Dollars
  • Concessions are typically available at both shows. Updated Health & Safety protocols may change this as needed. Contact our team with any questions regarding your performance.
  • Merchandise is available at both of our shows as well as
  • Disney Dollars - When you book your group with Disney Theatrical Sales, you will receive a $5.00 merchandise voucher for each guest in your group to redeem at your performance. Only one voucher per guest; additional terms and conditions are listed on the voucher. Contact your Group Sales Associate for more questions.
Theatre Etiquette

Here are some additional tips to make sure you and your group make the most of their theatrical experience:

  • Please turn off completely all cell phones and other electronic devices; this means no calling, no texting, and no game-playing, etc.
  • Please do not leave your seat during a performance unless an emergency arises, and return to your seats as quickly as possible; please do not loiter in lobbies or foyers
  • Please be as quiet as possible during the performance and try not to disturb guests around you
  • Please enjoy any concessions as quietly as possible
  • Please be respectful of, and listen to, group leaders and ushers; their goal is to make sure you and everyone in the theatre has the most enjoyable experience possible
Plans Change

Should your group not be able to attend your performance, please reach out to a Group Sales Team Member for alternative options. Exchange information can be found on our FAQ Page.

Still have questions?

Contact us using the form below!