Please review your shows specific requirements at the links below as they may have changed.
It’s almost showtime! As your group prepares to experience the magic of Disney on Broadway, we’ve prepared some “need-to-know” information to ensure your group is worry-free on the day of your performance. Thank you for booking direct with Disney Theatrical Sales!
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We recommend groups arrive 40 minutes prior to the performance to allow time to review tickets and any health and safety requirements to enter.
Late Arrivals: If your group arrives late for the performance, the house management will seat your group at their discretion and as efficiently as possible without disturbing other theatre guests. If at any time you need assistance, ushers are standing by to help. Please do not hesitate to ask any questions you may have that might increase your enjoyment of the performance.
DIGITAL TICKETS: For best practices regarding Digital Tickets, please visit our Digital Ticket FAQ page.
PHYSICAL TICKETS: When using physical tickets, please distribute to your group members before entering the theatre lobby. If you are with younger guests, we recommend giving your younger guests’ tickets to a chaperone (e.g., 10 tickets per chaperone)
Please have your required Health & Safety documents ready before entering the theatre. Each guest should hold their documents when possible to ensure a smooth entry. For younger guests we encourage you to assign chaperones in groups of 10 or less.
Once inside the theatre an usher will guide you to your section and help everyone get seated. Should anyone desire to switch seats, you must also switch tickets to reflect the seat to which you have moved. This ensures that both the ushers and group leaders know everyone is accounted for and has a seat, and will allow other guests to be seated quickly and safely to ensure an on-time performance.
Here are some additional tips to make sure you and your group make the most of their theatrical experience:
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